FAQ

When you book with Bargain Buyers Shopping Tours you can be assured you will be offered service excellence from staff that have been out on the road themselves and have been asked every question known. If you do stump us, we will get you the right answer. Bargain Buyers are the leader in the field and this has been achieved because we really do care. We love operating Shopping Tours and we particularly love seeing your guests leave the tour at the end of a day with a smile, and lots of bargains. Our repeat business factor is enormous.

At Bargain Buyers there is no such thing as a “stupid question”. The following may assist in better informing you the easy way. Nevertheless, please call us if you have a question that you can’t find the answer to.

WHERE IS THE PICK UP AND CAN WE HAVE MORE THAN ONE?

The designated pick up is your choice and the group can have more than one, but limit the pickup locations to max of 2, otherwise it is time wasted. Just make sure we know of them before the itinerary is finalised to allow us to pre-plan.

DO WE GET TO CHOOSE ALL OF OUR OUTLETS AND HOW MANY?

Yes, with our staff, the organiser gets to choose the outlets. We suggest approx. 10 stops, depending on departure & return times. A multi stop with more than one warehouse is classed as one stop so in fact you will have many more outlets to shop in.

HOW DO I RECEIVE THE GIFTS?

Your hostess will collect the gifts for you and give you any vouchers that require a choice or if they are to be spent on the day.

WHAT DO I DO WITH THE BONUS GIFTS?

You advise the hostess if you plan to raffle all the gifts or if you wish to keep them for a future fundraiser – the choice is yours.

DO WE STILL RECEIVE RAFFLE PRIZES ON THE DAY?

Some warehouses will give the hostess smaller raffle prizes. We can’t guarantee every warehouse will give a gift.

CAN I ADD MONEY TO THE TICKET COST?

You can, but it is better to keep the ticket price down and concentrate on filling your coach. The more people travelling more money spent, more commission dollars for your group.

DO I HAVE TO HAVE A CHARITY
GROUP TO RECEIVE COMMISSION?

No. We will pay commission to whomever you nominate. As long as the group size is complies.

HOW AND WHEN IS
THE COMMISSION PAID?

Commission is paid approximately 3 weeks after your tour. The commission can be paid by cheque or direct deposited into your nominated account. We need to cross check hostess records against outlet records. We seek to ensure you get exactly what you are entitled to.

HOW DO I PAY FOR EXTRA PEOPLE
ON THE DAY?

We require full payment for the minimum travelling 21 day prior top your tour including the lunch portion. Any extra passengers can be paid for on the day directly to the hostess who will forward it to the office. You will still need to advise the office to ensure the correct size coach arrives for your tour and so that lunch can be booked.

WILL I BE CATERED FOR IF I HAVE DIETARY RESTRICTIONS?

Advise us of your needs upon booking so we can ensure that the restaurant is able to assist.

HOW FAR IN ADVANCE DO I HAVE TO BOOK A TOUR?

We recommend that you book as soon as you know the date that you’d like to have your tour. The earlier you book, the better chance you have of getting your preferred date.

DO I NEED TO PAY FOR MY CHILD TO COME WITH ME ON A TOUR?

All children 16 & under can travel free and just pay for lunch. These seats do not count towards the total number of passengers for your commission.

IS LUNCH INCLUDED IN THE TOUR PRICE?

Lunch is not included in the price as groups like the flexibility of choosing their own lunch venue to suit their particular group. If you are not having a pre-booked lunch option it is a good idea to schedule a short stop at a McDonalds/KFC as even if people have bought their own lunch they will usually like a coffee, dessert and usually need a toilet stop.

DO YOU RECOMMEND A PUB STYLE LUNCH?

Our experience is that our pub lunches are a great hit because they are affordable and your group appreciates having a meal together. The food is great, we pre-order your individual selections mid morning so no time is wasted. Once we arrive, within 5 – 10 minutes meals are at your table.

HOW LONG ARE THE TOURS?

The tour length depends on where you are located. As a guide tour durations range from 10 -11 hours. Warehouse opening and closing times, which vary from time to time, may impact on this. Make sure you tell us if you have to be finished by a certain time.

WHAT IS THE MINIMUM NUMBER FOR COMMISSION?

Minimum numbers of 20 full paying passengers, or children are required for commission to be received. The bonus free seats do not count towards your paying passenger total for commissions.

DO I GET A REFUND OF MY DEPOSIT IF I CANCEL?

This is non refundable, however you may transfer to another date within 1 year providing that notice is given at least 21 days prior to your tour date. If less than 21 days notice is given your deposit will be forfeited.

HOW CAN I PAY MY DEPOSIT?

Deposits can be paid by cheque, money order or direct debit to our bank account. These days electronic transfer is quick and easy but please send us an email advising that you have deposited funds.

WHAT IS THE DIFFERENCE BETWEEN A BUS AND A COACH?

A bus is a standard charter bus like an old school bus. On all Bargain Buyers Shopping Tours you are assured of being allocated a lovely modern touring coach with air conditioning, PA, sound system and underfloor storage for full coaches or a full size trailer for mini coaches. We find the cost marginal and we really only recommend you travel in a coach.

DO I GET MORNING AND AFTERNOON TEA?

Free morning & afternoon tea is included with individually wrapped cookies. Feel free to bring along home baked muffins and slices to sell for a coin donation to add to your fundraising. You are also welcome to bring along bottled water or soft drinks to sell to also add to your fundraising. There a few instances when we cannot provide afternoon tea as there are no facilities at your chosen warehouses but this is very rare.

CAN I REQUEST A HOSTESS OR DRIVER?

We do our best to match you up with your preferred hostess and/or driver if you so choose. It can’t always be guaranteed due to their availability but … We’ll do our best.

DO YOU HAVE TOURS DURING THE WEEK?

We will arrange tours for your group any day of the week. Saturday is the most popular day, followed by Sundays.

Get Shopping!

Again, if you haven’t found the answer to your question there is only one thing to do…
Call one of our friendly, knowledgeable staff at Bargain Buyers Warehouse Shopping Tours
on 02 8188 2055 or email us 24/7 on info@bargainbuyersshoppingtours.com.au.